-Appliances must not be used for 24 hours leading up to the appointment to ensure they are safe to sweep.

-I will require access to a general waste bin to dispose of the material removed from the system.

-I will require access to a 240v power source to provide all services.

-Whilst every effort will be made to meet the booked appointment time, on occasion I may be running up to an hour ahead of, or behind schedule.

-In the event of any change greater than 1 hour, an attempt will be made to contact you.

-I will send you an automatic reminder for your booked appointment both 2 weeks and 1 day prior via SMS.

-If you can no longer keep to your appointment, please contact me to rearrange at the earliest opportunity.

-If an appointment has not already been made, I will send you an automatic reminder that your sweep is due 1 month before the expiry date of your current certificate.

-Certificates are issued at the end of the appointment, providing the system is safe and compliant.

-All certificates are kept in my records for 2 years and copies can be sent via email when requested.

-In the event that a sweep cannot be undertaken due to the system being non-compliant or found to be in an unsafe condition, a warning notice will be issued on the appliance, the fee for this is fixed at £50.

-The reason for the warning notice being issued will be explained and where possible, shown to you.

-The issuing of a warning notice renders the system unsafe for use until repaired or made compliant and therefore prevents me from being able to sweep the system and certify it on that visit.

-The use of an appliance with a warning notice placed on it is very dangerous and strictly prohibited, doing so would be at your own risk and at detriment to your own safety and well-being.

-Once the system has been repaired or made compliant however, please contact me and I will return to sweep and certify the system for you, at the cost of the original quoted sweeping fee.

-Payment is accepted via cash or card upon completion.